نوع مقاله : مقاله پژوهشی
نویسندگان
1 مسئول مکاتبات
2 ندارد
چکیده
کلیدواژهها
عنوان مقاله [English]
Abstract
Introduction and Objective: The present study mainly in tendes to identify the effective factors influencing satisfaction of learners with citizenship trainings carried out in locality centers (Sarahaye Mahaleh) in Tehran City.
Methods: Methodology of the study was of applied type in terms of goal and it was descriptive in terms of data collection and controlling of variables and it was a survey by considering its method of implementation. Statistical population of the given study included all learners in training classes held in locality centers throughout Tehran City. Among which 450 respondents were chosen by means of multi- stage randomized cluster sampling as statistical sample group via Kukran Formula Data were collected by means of aquestionnaire. The questionnaire’s validity was examined by views taken from experts and teachers in this field so the required adjustments were made. Reliability of the instrument was also measured by means of Cronbach Alpha Coefficient as (0.92). Learners’ satisfaction with training services were thay summarized and it was Categorized in six factors by adopting factor analysis technique and then by means of Tukey Test. A significant difference was observed in variable of learners’ satisfaction among various locality centers in different areas and factors eventually were ranked based on Friedman test.
Findings: Findings stated that environmental (situational) factor was the foremost factor in this survey and then educational, communicative, administrative, socio- cultural, and technological factors were respectively ranked after this factor.
کلیدواژهها [English]
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